You may stop using the Service at any time. You can cancel a subscription online at any time from your account, under Plan & billing > Manage plan and billing, which opens the Stripe customer portal. Cancellation takes effect at the end of the current paid period: access continues until then, and no further payment is taken.

We may suspend or end your access where you breach these terms, where the account is shared, or where payment fails. We give you notice and a chance to fix it first, unless the breach makes that unreasonable.

Abuse of early access means: opening several accounts to get more than one free licence, sharing or reselling a licence, defeating the licence check, creating accounts by automated means, or using the Service unlawfully. Before suspending or ending an early access licence we email you the reason and give you 14 days to answer or fix it, unless there is fraud or a security risk. Missing feedback is never abuse. You can contest the decision at contact@stochastly.com, then through the mediator.

Outside the withdrawal right and the legal guarantee, a period already started is not refunded, and cancellation stops the next renewal. Outside the withdrawal right, credits are not refunded. An exceptional refund can be asked by email to help@stochastly.com with a serious reason; it is at our discretion.

If we stop supplying the software while your subscription runs, we refund the unused part of the paid period pro rata.

Support is by email at contact@stochastly.com. We reply within 2 business days, Paris time. Support covers the operation of the software. Strategy design and personal coaching fall outside it.

Write to contact@stochastly.com first, and we answer. A consumer whose written complaint we have not settled may then refer the dispute free of charge to a consumer mediator, under Art. L. 612-1 of the French Consumer Code.

The mediator can only take the case if you wrote to us first, and if you refer it within one year of that written complaint, under Art. L. 612-2 of the same code.

Our consumer mediator is CM2C, the French consumer mediation centre for court conciliators, 49 rue de Ponthieu, 75008 Paris, France, www.cm2c.net. It is listed by the French consumer mediation regulator. You may refer a dispute to it online on that website or by post; the referral is free for you.

These terms are governed by French law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer, wherever you live, this choice of law does not deprive you of the protection given by the mandatory rules of the country where you normally live. You may bring a claim before the French courts, or before the courts of the place where you live where its law gives them jurisdiction. We will bring a claim against you only before the courts of the place where you live.

If you buy as a business, the courts with jurisdiction over Annecy, France, have exclusive jurisdiction, to the extent the law allows.

Nothing in these terms takes away a right that the law of your country gives you and that a contract cannot exclude.

We may update these terms, and we tell subscribers and early access members before a change takes effect. No change can make your early access paid or take away what it includes. The version in force is the one published at stochastly.com/terms, under the date it carries.